Join our team

Join our team! Send resume and cover letter to: nicole@emersonandfriends.com and cody@emersonandfriends.com

 

Working at EMERSON AND FRIENDS 

Emerson and Friends is a family-owned baby and children’s clothing company, specializing in bamboo sleepwear and accessories, in addition to books, toys, adult sleepwear, and other baby and children’s clothing. Our products are designed in house and sold both retail to direct customers and wholesale to retailers across the United States and internationally. Our products are carried in both regional boutiques and clothing chains. We also have our own retail children’s boutique, located in Clearwater.

 

We pride ourselves on a company culture that empowers its associates to achieve excellence and feel confident in their abilities to succeed. We are a small but growing team, with a focus on working together to achieve common goals. We treat each other like a family, and though we all work hard, we find time to have fun at work as well. We value everybody’s opinion and welcome everyone’s unique insight and suggestions about products and processes. We are firmly committed to delivering the best possible product and experience to our customers and providing a fun, safe, and productive environment for our associates.

 

Open Roles

 

RETAIL STORE MANAGER
This role is responsible for the daily operations of our brick-and-mortar store in Clearwater, FL

Responsible for greeting customers, ensuring product is displayed correctly, resolving customer issues, scheduling & training part time employees. Store Manager also plays a large role in receiving incoming inventory and other inventory controls across online and retail platforms.  

 INVENTORY AND PRODUCT MANAGEMENT

Ensures product selection, inventory levels, and assortment meet all needs to maximize potential sales

Receives and puts out all inventory

Ensures all inventory is priced and input into the system correctly

Maintains accurate inventory doing weekly cycle counts and monthly counts

Adjusts inventory on Shopify accordingly

Reports damaged and missing inventory from shipments and ensures proper replacement or financial compensation

Creates re-orders for the warehouse and other brands using reporting tools

 

TRAINING AND MANAGING STAFF

Responsible for training new staff and ensuring all staff follow company policies and procedures  

Creates staff schedule and ensures all shifts are covered

Point of contact for all staff questions and issues

Reports staff hours to Account Manager for bi-weekly payroll

Creates and maintains staff training binder with store polices and procedures

Manage and oversee all end-of-day reporting

 FINANCES

Hits all daily and monthly financial goals

Creates promotions, marketing, and ideas to hit store daily and monthly goal numbers

Counts and ensures all daily deposits are accurate

Input price changes and markdowns as directed by sales team

 CUSTOMER SERVICE

Answers phone calls and address customer questions and issues

Ensures excellent customer service

Handles any issues according to company policy

 Qualifications & physical requirements

College Degree or working towards degree


2+ years previous experience in a retail or customer service environment – fast paced, high volume

2+ years Point of Sale experience – front end and back end preferred

2 years of cash handling required

Attention to detail is a must

Data entry skills

Ability to multi-task and meet required deadlines

Adhere to all policies and procedures of Emerson and Friends including dress code guidelines

Valid Driver’s License

Confidence to lead and direct a team of associates

Strengths in leadership, management, team building, and problem-solving

Enthusiasm and a positive attitude


Physical Requirements: Ability to lift 40 lbs, stand for entire length of shift, may be required to work in confined/narrow spaces.

 

DIGITAL MARKETING AND ECOMMERCE STRATEGIST

Emerson and Friends is hiring a manager to oversee all areas of marketing strategy and eCommerce growth. This is an on-site position located at our office/warehouse location. The associate will be responsible for planning, executing, overseeing, and monitoring all current marketing strategies, as well as creating a new strategy for 2023 growth. The associate will take a creative hand in the direction of our growing eCommerce presence and driving revenue through our direct to consumer sales. 

 

JOB FUNCTIONS

  • Creates and audits marketing strategy, digital assets, and consumer insights
  • Develops and directs online marketing strategy to coordinate all relevant digital channels: websites, content marketing, networking on social media, eCommerce, search and social advertising, SEO, marketing automation, apps, media/blogger outreach, etc. into one actionable plan
  • Guides, executes, and monitors complete marketing strategy
  • Oversees implementation and execution of strategies across channels, including social media, content, e-mail automation, and website, in coordination with marketing associates
  • Directs and creates e-mail campaigns for both wholesale and retail markets
  • Plans, executes, measures, and oversees paid media, including social, search, display, affiliate, e-mail, and SMS campaigns
  • Creates, monitors, and measures funnel campaigns and programs across all channels that drive customers
  • Monitors conversion, landing page optimization, and performance of campaigns
  • Identifies growth opportunities on organic channels, including social, influencer, and community, and through creative assets
  • Stays current with overall digital marketing best practices
  • Reports on KPI’s monthly
  • Edits and monitors SEO and edits website according to eCommerce best practices

 

Qualifications

  • Minimum bachelor’s degree in either marketing or business
  • Great interdepartmental communication skills
  • Strong knowledge of best practices in digital media, e-mail marketing, and website optimization
    • 5+ years of direct, hands-on experience managing paid media (search, paid social, affiliate)
    • 5+ years hands-on experience with eCommerce site and operations
    • 2+ years of direct, hands-on experience managing full funnel eCommerce business, inclusive of paid media, email, SMS, social, affiliate, and influencer
    • Proficiency in Google Ads, Facebook Ads Manager, Bing Ads, and Google Analytics
    • Proficient with digital marketing KPI’s such as CPA, CPC, CPM, LTV, and ROAS

 

 

CUSTOMER SERVICE and ORDER PROCESSING ASSOCIATE

Emerson and Friends is hiring an associate to handle all functions of both customer service and processing orders for fulfillment. This is an on-site position located at our office/warehouse location. The associate will be responsible for interactions with customers to resolve any issues with orders and to assist them with any other questions or concerns they may have. The associate will oversee the processing and organizing of all orders, both wholesale and retail, and work with the warehouse team to ensure efficient and accurate delivery of products to customers. The associate will maintain an accurate database of customer accounts to smooth the process from a sale to a fulfillable order.

 

CUSTOMER SERVICE 

Ensures excellent customer service monitoring email, messages, and phone

Creates customer service tickets, solving issues in a timely manner

Corrects orders when needed prior to printing them and sending them to the warehouse

Resolves any issues according to company policy

Fosters professional relationships with customers to ensure customer satisfaction

Creates replacement orders, issues refunds, and creates exchanges

Tracks loss and catalogs issues from all damages, returns, and replacements in a damage log

Answers and screens phone calls before transferring them to the appropriate associate

Reaches out to customers about out of stock items to find solutions

 

ACCOUNTS

Learns and understands all accounts

Assists in cleaning Customer Database on Shopify and Pipe Drive  

Maintains Customer Database ensuring accurate address and contact information

 

ORDER PROCESSING

Processes both wholesale and retail orders

Monitors different sales platforms throughout the day to discover any new orders

Turns orders from various platforms into Shopify orders, including entering them as new orders if necessary

Completes any necessary edits to orders

Calculates shipping and invoices customers

Prints orders and gives them to the warehouse

Separates warehouse orders from orders that need to be pulled from the retail store

Maintains a clean filing system of future orders

Monitors future order ship dates to ensure they ship on the correct date

 

PRODUCTS

Assists in maintaining catalog in Shopify – Monitoring SKU and barcode and ensuring descriptions are correct

 

REQUIREMENTS

High school diploma or equivalent

Great communication skills

Problem solving skills

Computer skills

Familiarity with spreadsheets

Ability to work well with others

 

FINANCIAL AND ACCOUNTING MANAGER

Emerson and Friends is hiring a manager to oversee all areas related to company finances, including accounting, bookkeeping, payroll, invoicing, and running the company budget. This is an on-site position at our office/warehouse location.

 

JOB FUNCTIONS

 FINANCIAL AND ACCOUNTING MANAGEMENT

 

  • Creates, codes, and reconciles SCOA
  • Oversees all accounting and bookkeeping activities
  • Manages bank accounts
  • Manages financial activities at the retail store, including collecting, depositing, and monitoring cash and petty cash
  • Maintains and oversees QuickBooks activities
  • Creates organizational checks and balances
  • Works with Accounts Manager to ensure order processing and reporting is accurate on platforms

 

BUDGET

  • Creates and monitors company budget
  • Addresses budgetary discrepancies
  • Creates and monitors receipt and expenses form

 

PAYROLL AND TAXES

  • Manages payroll for all employees
  • Works with managers to ensure accurate time keeping
  • Pays commissions
  • Files and pays sales tax
  • Monitors and triggers pay of employment taxes
  • Manages tangible taxes

 

ACCOUNTS PAYABLE AND RECEIVABLE

  • Generates payments for all unpaid bills
  • Reconciles payments through bookkeeping and multi-channel platforms
  • Sends out past due notices
  • Invoices key account customers and receives their payments
  • Reconciles invoices for factory purchase orders

 

ADDITIONAL

  • Onboards new employees; WC sign off policies
    • Completes hiring procedures and paperwork
    • Helps build 401k program

    QUALIFICATIONS

    • 3-5 years of relevant experience
    • Minimum bachelor’s degree in accounting, finance, or related field
    • Working knowledge of Microsoft Office software including Word, Excel, and PowerPoint
    • Experience with QuickBooks and Shopify
    • Proven knowledge of bookkeeping and accounting principles, practices, standards, and regulations, specifically for the state of Florida
    • Great communication skills and ability to work well on teams
    • High attention to detail and accuracy

    WAREHOUSE ASSOCIATE

    Emerson and Friends is hiring a warehouse associate to perform order fulfillment, receiving, inventory, and general warehouse duties at our Clearwater warehouse location.

    JOB FUNCTIONS

     

    ORDER FULFILLMENT

    • Pulling retail and wholesale orders from stock locations, as well as orders from our retail location
    • Verifying orders for accuracy
    • Packing and shipping orders
    • Giving packages to pickup drivers
    • Occasionally dropping off packages at USPS, UPS, and Fedex locations

     

    RECEIVING

    • Unloading and sorting incoming inventory packages
    • Counting incoming inventory and comparing numbers to packing lists

     

    INVENTORY

    • Stocking pulling location bins
    • Maintaining and organizing backstock areas
    • Performing weekly cycle counts and low inventory counts
    • Updating inventory levels in Shopify

     GENERAL

    • Sweeping, mopping, and cleaning warehouse, office, and restroom areas
    • Keeping the warehouse organized
    • Repackaging and retagging products
    • Transporting inventory and supplies to annual retail markets; helping set up and break down market booths

    REQUIREMENTS

    • Ability to lift 50 lbs.
    • Ability to work on ladders
    • Computer skills
    • Great teamwork skills

     


     


     

     

     

     

     

    Join our team and help us build something awesome!