Lucy's Room Dolphin Sticker
Lucy's Room Dolphin Sticker
Shipping & Returns
Shipping & Returns
RETURNS, REFUNDS, EXCHANGES, AND MISSING PACKAGES
Your satisfaction is important for us. We offer a 30-Day Return/Exchange Policy (from the date the product was received).
- For returns or exchanges, please email firstname.lastname@example.org with your order number, full name, and the reason for the return/exchange.
- **ALL SALES ITEMS ARE FINAL (NO RETURNS)**
- If you receive a damaged product, we can process a refund or replacement.
- To be eligible for a return or exchange of goods, product must be unused, undamaged, unwashed, and accompanied by proof of purchase from our website emersonandfriends.com.
- To return or exchange products purchased through 3rd parties carrying Emerson and Friends, please reach out to the location the product was purchased from.
- Please note that customers are responsible for shipping costs of returned items or exchanges requested outside of the 30 day window of delivery.
- When returned product is received and inspected, you will be notified of your refund processing.
- Please note that shipping of returned items will not be refunded. ONLY cost of the product will be refunded.
- MISSING PACKAGES: Please contact your neighbors and local post offices to ensure that the package is not in their possession. Allow up to 14 business days before reporting this issue. In recent cases, we have found that packages have been marked delivered by delivery services one day and have been delivered a few days after.
- Emerson and Friends is not responsible for missing or damaged packages. If your package has not been received within 3 weeks of receiving your shipping notification email (6 weeks for international orders), please contact us at email@example.com and we will provide directions on how to file a claim with USPS or UPS.
Promotional pricing is only valid during promotional sales period. If products are purchased outside of the date window of a promotional sale, discounted price will not be honored. Refunds, returns, and exchanges of orders previously placed will not be processed for the purpose of receiving discounted prices.
**WE ARE UNABLE TO ACCEPT RETURNS FOR CLEARANCE ITEMS**
Please email firstname.lastname@example.org if you have a damage or sizing issue with a clearance item and we will work to find a resolution.
All discounts must be presented prior to purchase. Coupons cannot be combined with other promotional codes, sitewide sales, or clearance items.
We are unable to accept returns after 30 days of delivery or 30 days of purchase in store.
Must have receipt for returns of merchandise in store. Must have Emerson and Friends order number for returns of merchandise online.
Emerson and Friends reserves the right to change or update information (including pricing) or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
For additional exclusions, please reference our Frequently Asked Questions at https://emersonandfriends.com/pages/retail-faqs and Terms of Service at https://emersonandfriends.com/policies/terms-of-service.
We do our best to ship ready-to-ship orders the same or next business day. Because of this quick turnaround time, the window for adjusting or cancelling orders is very short. If your cancellation request is seen prior to us processing your order, we are happy to cancel your order for a full refund, but once the order is in process, we can no longer cancel it.
If a package is returned because the address provided to us was not correct, we are not responsible for re-shipping. We will contact the buyer for the correct address; shipping & handling charges will need to be re-paid before we can send the package again.
DAMAGED ITEMS/ORDER ERRORS
Though each product is inspected for quality assurance before shipping, it is possible to receive a damaged item. In addition, due to human error, order mistakes are possible. For these reasons, it is important to open & inspect your items as soon as you receive them.
Please notify us within 30 days of receiving your package if there is anything wrong with your order. We cannot honor changes outside of the time frames, as stated within our policies.
If damaged or incorrect item is no longer available, we will reach out to find a suitable replacement.
Please see the Returns/Refunds page for more info: https://emersonandfriends.com/pages/returns-refunds-and-exchanges
I got a pair for my boyfriend and i and they are sooooo soft and comfy. we absolutely love them!
Absolutely adorable and high-quality fabric.
Unique soft fabric, true to size love it
Great fabric, fun design love the soft material !
So happy with my purchase for my daughters room!
I am obsessed! I love it so much.
My 14 month granddaughter just loved! Thanks so much!!! Will be ordering more! Fit perfectly!
Verte soft and confertable.
Material is so soft! and soooo cute 🥰
Found this at a local boutique and the only had the size below what my little one wears. I bought anyways because it was too cute to pass up! We wore it a couple times and then I decided we needed to size up to our normal size because I just loved it too much and he needed to have it. 🥰 Great quality and love how soft they are.
This is my second time purchasing this brand. I purchased from a third party website last year but loved them even more when I found out they were a small business. Super soft bamboo pjs comparable to kyte baby. Will be buying more.
This fabric is so soft and stretchy. My son is in a 6 and the 6/7 fits perfectly snug.
These pants are very soft and they’re great quality! Will be purchasing more!
I've just gotten on the bamboo wagon and trying to find the best quality product (since anything bamboo is expensive). I have to say, Emerson & Friends is my favorite. The fabric is very stretchy, so I feel like it will last a long time, but it's not too thin. My first brand I bought was Little Sleepies. While I like them just fine, they just aren't as good, the material is very thin and I worry that my son will be cold at night. E&F also seems to fit my chunky monkey much better (not too tight). I'll definitely be coming back for more!
Very soft, great for an infant. Slightly big but glad to have room to grow.
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Your satisfaction is our priority. Reach out to our customer care team to easily exchange or return products. email@example.com